Conflict – escalation – levels of action 

  • Provoking 
  • Loss of status 
  • Searching for allies who will jointly torment the ‘victim’ 
  • Use of psychological and / or physical violence 
  • Destruction of self-esteem 

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Mediation can help in solving various types of conflicts. However, it should be remembered that the mediation has to serve to fight the problem and not in the fight between people. If conflicts are resolved to the satisfaction of all people, then they can strengthen inner peace, strengthen confidence in dealing with other people. Mediation can greatly contribute to this. However, the mediator should be an impartial, fair and equipped with knowledge and competence to resolve the conflict. The task of mediators is to help troubled people express their feelings in words. It calms down, leads to understanding and paves the way for substantive negotiations and ways to resolve the conflict.


  • Start mediation 
  • Stage 1- Getting to know the case 
  • Stage 2 – Mediation meeting – invitation to mediation 
  • The order of invited parties to the introductory meeting: we invite the first initiator (reason) 

Tasks of the introductory meeting, points 1-4 of the mediator’s monologue (monologue scheme): 

  • establishing contact with each of the parties – building an atmosphere of trust and security 
  • presenting the principles, rules of mediation and the role of mediator 
  • presenting the benefits of mediation for a party 
  • presenting legal conditions for mediation 
  • withdrawal of consent to mediation and the mediator 
  • signing the contract / application for mediation 
  • hearing the party’s point of view on the conflict from today’s perspective 
  • presentation of needs and expectations by the party 
  • redirection to the future – searching for the best way to resolve the conflict which will satisfy both of the parties. 
  • an attempt to look at the conflict from the other side’s perspective. 
  • diagnosis of the phase (see the victim phase, divorce phase) in which the party currently is in, 
  • initial hypothesis of the course and results of mediation. 

In situations of school conflict, a young person lives under stress. Its distinction meets an important ordering value – it allows for a multifaceted division and description of numerous stress conditions. The source of stressors can also be self-compliance with the norms prevailing in a given lesson, any rules, orders or bans; forced action, leaving the rest of the group. 

The rights and obligations as well as the duties or privileges of the student make up the social role. Performing a role is just a way of realising what a person fulfils, gives from himself, what is expected of him.